-Develop and deploy a member-centric care program strategy
-Lead the development of innovative care management models to support affordability and future operating platform strategy
-Lead the transformation of the current telephonic case management program to a mix of high touch and low touch solutions ranging from face to face to virtual engagement solutions
-Leverage the best practices of the current state to evolve in to a scalable model that addresses the needs of the future provider models (including ACO, Integrated Health Systems PCMHs)
-Customize solutions that are aligned with regional practice patterns and delivery system needs and provide appropriate monitoring evaluation and controllership to ensure desired business results are met
-Develop effective business processes to address the to address the high opportunity impactable members/population segments, disease states, episodes and delivery system solutions necessary to support Care Programs long-term strategy
-Develop effective Medicare Care Management Strategy to improve outcomes, mitigate cost trends and improve STAR ratings
-Effectively integrate care programs across the care continuum
-Align the Clinical Operations along the quality and administrative continuums to define MLR vs. non-MLR operations spend
-Lead the development and improvement of Care Program processes and performance standards
-Lead, develop, motivate and manage a high performing team to meet organizational goals and objectives while effectively managing change
-Lead the development of policies, procedures, standards and training
-Coordinate with Member Service Organization (MSO), Retail Health, Senior Business Unit and other matrix partners to seamlessly integrate member empowerment and engagement programs
-Lead the development of vendor management strategy to support Care Programs
-Ensure that the Care Program processes are aligned with the highest quality standards required by – Accreditation and Credentialing Organizations (for example, NCQA, URAC, etc.)
-Interpret financial data and trends to guide and evaluate business decisions

-Current RN license with Bachelors degree in healthcare management or related field; advanced degree preferred
-7+ years experience in healthcare administration with progressively increasing leadership and operations positions in a large health plan
-Case Management and Disease Management experience
-Demonstrated capability in development execution of strategic initiatives
-Demonstrated track record of improving care outcomes
-Demonstrated capability in setting and delivering program goals
-Strong verbal and written communication skills

For additional information and/or confidential consideration, please contact:

CONSULTANT: Tricia French, RN, BSN
President & CEO
The French Group